Privacy policy

Privacy Policy
Last updated: December 29, 2025

This Privacy Policy describes how Yoplus Inc. (“Yoplus,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our website, or communicate with us for customer support or business inquiries.

Collecting Personal Information

When you visit the Site, we may collect certain information about your device, your interaction with the Site, and information necessary to respond to your inquiries.

Personal information you provide to us

We collect personal information that you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Support or inquiry details you submit to us

  • Any other information you choose to provide when contacting us

Information collected automatically

We may automatically collect certain information, including:

  • IP address

  • Browser and device information

  • Pages visited and usage data

  • Cookies and similar technologies

Communications Data

If you contact us by phone or SMS, we may collect:

  • Call or message metadata (such as date, time, and duration)

  • Message content you send to us

  • Call recordings or transcripts, where permitted by law, for quality assurance, training, and dispute resolution

How We Use Your Personal Information

We use your personal information to:

  • Provide and operate customer support and service-related communications

  • Respond to inquiries and support requests

  • Improve service quality and troubleshoot issues

  • Maintain security and prevent fraud or abuse

  • Comply with legal and regulatory obligations

SMS Usage Notice:
We do not send marketing or promotional SMS messages. SMS communications, if any, are strictly limited to service-related or transactional purposes, such as support ticket updates or callback confirmations.

Sharing Personal Information

We may share your personal information with trusted service providers who assist us in operating our business and providing communications services (for example, telecommunications or hosting providers).

We may also disclose information if required by law or to protect our rights, safety, and security.

We do not sell personal information.

SMS and Phone Communications (Service Only)

If you choose to communicate with us by SMS:

  • You may receive service-related messages only

  • Message frequency varies based on your support request

  • Message and data rates may apply depending on your carrier

  • You may opt out at any time by replying STOP

  • For assistance, reply HELP

We do not use SMS for advertising or marketing purposes.

Cookies

We use cookies and similar technologies to support website functionality and understand usage. You can manage cookies through your browser settings.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, including customer support, compliance, and legitimate business needs.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure.

Changes

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Contact

For questions about this Privacy Policy or our data practices, please contact:

Yoplus Inc.
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: b2b@yoplususa.com
Website: https://www.yoplususa.com